Arts Council of Wales | Front of house

Front of house

Your front of house employees/volunteers are key.

They are the ‘public face’ of your venue, and the people who initially interact with audiences and other visitors. They are therefore crucial to the overall experience of all your visitors, and particularly to people who may be less familiar with your venue and what it can offer.

It will be these people who will probably feel most anxious about walking through your doors.

It’s important that your fronts of house staff are aware of what the needs of specific individuals and groups might be, whether they can be met and how. This should all be thought through in advance of a request being made as part of front of house training.

Further Reading

Download the full Equality Guide to read

  • Link to examples
  • Lessons learned
  • Questions to discuss

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